Terms of Service

2. Accounts and responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must keep your password secure and must notify us promptly if you suspect unauthorized access to your account.

You control your tenant's settings, including its services, availability, booking rules, forms, deposits, and messages. You are responsible for keeping those settings accurate and for reviewing the messages the service sends on your behalf.

You must provide accurate registration information and must keep it up to date. You may not create accounts for automated or abusive purposes. You are responsible for the conduct of anyone you allow to use your account.

3. The services we provide

Schedulyr provides businesses with a dedicated booking site on their own subdomain. The service includes:

• Online booking, so clients can view available time slots and book appointments without creating an account.
• Scheduling, so the business can set services, hours, buffers, advance-booking windows, cancellation cutoffs, and minimum gaps between appointments.
• Payments, through a Stripe account connected by the business, for deposits collected at booking time.
• Messages, including confirmations, reminders, and other notifications the business chooses to send to its clients.
• Intake forms and prerequisite appointment rules, so the business can collect information or require prior bookings before an appointment is confirmed.

Deposit and card payments are processed through Stripe. Card details never touch our servers. Your use of payment processing is also subject to Stripe's terms of service, and you are responsible for complying with them.

4. Bookings, deposits, payments, cancellations, and refunds

Each business sets its own booking rules. A business may require a deposit, collected through Stripe at booking time, before an appointment is confirmed. A confirmed booking occupies a time slot. A business may set a minimum number of advance booking hours, a cancellation cutoff, and a minimum gap between appointments.

Deposit and cancellation terms are set by the individual business and are displayed to the client at booking time. These Terms do not override a business's own policy.

Clients can manage their own booking, including rescheduling or cancelling, when the business's policy allows it. Businesses can cancel or edit any booking. Refunds of deposits are at the business's discretion.

We process deposit payments as the business directs through its connected Stripe account. We are not a party to the business's deposit, cancellation, or refund policy. The business is responsible for honoring its own policy and for complying with applicable law concerning deposits, refunds, and payments.

5. Billing and subscription

Schedulyr has one plan at $19 USD per month. Your first 90 days are free, a 90-day trial. A card is required to start, and it is not charged during the trial.

The subscription renews monthly after the trial, and the card is charged automatically each month until you cancel.

You can cancel anytime from the Stripe billing portal. Cancellation stops future charges.

If a monthly charge fails, you have 7 days to update your card. If it is not resolved, your site pauses: public booking stops, while the admin panel stays available so you can restore service or export your data.

After cancellation, your data is kept for 90 days so you can export it, and then it is deleted.

Charges already applied are not refunded automatically. To ask for a refund, contact us at [email protected].

6. Acceptable use

You may not use the service to:

• Violate any applicable law, regulation, or third-party right.
• Harass, threaten, defame, or discriminate against any person or group.
• Send spam, unsolicited messages, or misleading communications.
• Interfere with or disrupt the service, its servers, or any connected networks.
• Scrape, harvest, or systematically collect data from the service, other businesses' booking sites, or our systems without authorization.
• Attempt to gain unauthorized access to any account, system, or data.
• Use the service to host, transmit, or distribute unlawful, malicious, or infringing content.

We may suspend or terminate access to the service for conduct that violates these Terms or that harms the service or other users.

7. Privacy

Our collection and use of personal information is described in our Privacy Policy at /privacy, which is incorporated into these Terms by reference. By using the service, you agree to that Privacy Policy.

You are responsible for any personal information you collect from your clients through the service and for complying with all laws that apply to that collection, including any notice or consent requirements.

8. Intellectual property

The Schedulyr platform software, its source code, documentation, logos, names, and branding are owned by us and are protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any ownership interest in the platform or its branding.

We grant you a limited, non-exclusive, non-transferable license to use the service during your subscription for its intended purpose. You may not copy, modify, distribute, sell, or reverse engineer the platform software except as expressly permitted by these Terms.

You retain ownership of the content you add to the service, including your business name, service descriptions, photos, forms, and messages. You grant us a license to host, store, and process that content to provide the service to you.

9. Disclaimers

The service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or always available. We do not warrant that bookings will not be lost or that availability information will always be accurate. You are responsible for backing up the data you need and for verifying your own schedule.

We are not responsible for the conduct of any business or any client on the service, for the accuracy of any business's rules or policies, or for any booking, deposit, or cancellation decision made by a business.

10. Limitation of liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or relating to these Terms or your use of the service.

To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or the service shall not exceed the amounts you have paid to us for the service in the twelve months preceding the claim.

We are not responsible for a business's scheduling decisions, for no-shows or missed appointments, or for any dispute between a business and its clients, including disputes over deposits or refunds.

11. Indemnification

You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, and agents from and against any claims, liabilities, damages, and expenses, including reasonable attorneys' fees, arising out of or relating to:

• Your use of the service.
• Content you add to the service or send through it.
• Your violation of these Terms.
• Your violation of any law or the rights of any third party, including your clients.
• Your business's policies or practices, including any dispute with a client.

12. Termination

You may stop using the service at any time. You can export your data from the admin panel whenever you want, so nothing you have entered is locked in. Billing is managed through the Stripe billing portal. Cancelling there stops future charges, and your data is kept for 90 days after cancellation so you can export it. If you want your account closed, cancel there or email us at [email protected] and we will help.

We may suspend or terminate your access to the service if you breach these Terms, if required by law, or to protect the service or other users. Where we suspend or terminate your account, we will make reasonable efforts to give you notice and a reasonable period to export your data, unless the circumstances do not allow it.

Sections of these Terms that by their nature should survive termination, including Sections 6 through 13, will continue to apply after termination.

13. Governing law and disputes

These Terms are governed by the laws of the Province of Manitoba, Canada, without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of Manitoba for any dispute arising out of or relating to these Terms or the service.

Either party may bring any dispute in small claims court in Manitoba, provided the dispute qualifies for small claims jurisdiction. No class actions or consolidated proceedings are permitted.

14. Changes to these terms

We may update these Terms from time to time. When we make a material change, we will provide notice to you, including by email to the address on your account or by a notice within the service, and will state the new effective date.

Your continued use of the service after a revised version of these Terms takes effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you may stop using the service and email us to close your account.

15. Contact

If you have questions about these Terms, contact us at [email protected] or by mail at Kobe Sagami, 805-230 Roslyn Rd, Winnipeg MB CA R3L 0H1.